Support Center
We're here to help you succeed with your digital solutions
Business Hours
Mon-Fri, 9AM-6PM SASTHow Can We Help You?
Technical Support
Get help with technical issues, bug reports, and system errors.
Account & Billing
Questions about your account, invoices, or payment methods.
Project Management
Support for project timelines, deliverables, and milestones.
Frequently Asked Questions
How do I report a bug or issue?
You can report bugs through our contact form or by emailing info@appventurers.com with details about the issue, including steps to reproduce it and any error messages.
What are your support hours?
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM SAST. We aim to respond to all inquiries within 2 hours during business hours.
How can I check the status of my project?
Contact your project manager directly or email us at info@appventurers.com for a status update. We provide regular progress reports for all active projects.
Do you offer emergency support?
Yes, we offer emergency support for critical issues. Contact us at +27 76 952 9349 for immediate assistance with urgent problems.
What is included in maintenance support?
Our maintenance support includes bug fixes, security updates, performance optimization, and minor feature enhancements. Major feature additions are handled as separate projects.
How do I request new features?
Submit feature requests through our contact form with detailed requirements. We'll review your request and provide a timeline and cost estimate.
Fast Response Guarantee
We understand that time is critical for your business. That's why we guarantee a response within 2 hours during business hours for all support inquiries.
Still Need Help?
Our support team is standing by to assist you with any questions or concerns about your project.
Contact Support Team